Terms & Conditions

1. About these terms

These terms are an agreement between Exodus Tech (“we”, “us”), which operates GymX, and the gym business that signs up (“you”). By creating an account, starting a free trial or paying for a plan, you accept these terms on behalf of your business. If you don’t agree, please don’t use GymX.

2. The service

GymX is online software for running a gym: members and memberships, payments and balances, attendance, staff and payroll, leads, training, reports, a member app, and WhatsApp and email messages. It is provided over the internet as a subscription; there is nothing to install and no physical goods are shipped.

3. Your account

• You must be at least 18 and authorised to act for the gym business.
• Give accurate details when you sign up and keep them up to date.
• Keep passwords private. You’re responsible for what happens under your account and for the staff accounts you create.
• Tell us straight away if you think your account has been misused.

4. Free trial

New businesses get a 30-day free trial with Growth plan features. No card is needed and nothing is charged automatically when it ends. One free trial is allowed per business and owner. When the trial ends, access pauses until you choose a paid plan; your data is kept.

5. Plans, prices and payment

• Current prices: Starter ₹799/month or ₹7,990/year; Growth ₹1,499/month or ₹14,990/year; Enterprise ₹2,499/month or ₹24,990/year. Prices are in Indian Rupees. Applicable taxes (such as GST) are charged as required by law.
• Plans are paid in advance for one month or one year, online through Razorpay (UPI, cards, net banking). We don’t store your card or bank details.
• Plans don’t renew automatically and we never charge you without your action. Before a period ends we email a reminder; you renew from Admin › Billing.
• If a period ends without renewal, access continues for a 3-day grace period and then pauses until you renew. Your data is kept.
• Renewing early adds the new period to the end of your current one. Changing plan takes effect from the payment.
• Each plan has a branch limit. You need a plan that covers the number of branches you run.
• We may change prices for future periods. We’ll tell you at least 30 days before a change applies to you; periods you’ve already paid for aren’t affected.

Refunds are covered by our Refund & Cancellation Policy.

6. Your data

• The data you and your staff put into GymX — your members, payments, attendance and records — belongs to your business.
• You can export your members and reports at any time. If you leave, ask us and we’ll help you export your data, then delete it on request (except records the law requires us to keep).
• We handle personal data as described in our Privacy Policy. For your members’ data, you decide what is collected and why, and we process it on your behalf.

7. Your responsibilities

• Have a lawful basis, and where needed consent, for the member and staff data you add — including a parent’s or guardian’s consent for members under 18.
• Send messages only to people who should receive them; stop WhatsApp messages to anyone who asks.
• Keep membership prices, payments and records accurate. GymX records payments you’ve received; it doesn’t give tax or legal advice.
• Use your own Razorpay account for member payments in line with Razorpay’s terms. Refunds to your members are your business’s responsibility.

8. Acceptable use

Don’t use GymX to break the law, send spam, store unlawful content, try to access other businesses’ data, overload or probe the service, copy or resell it, or reverse-engineer it. We may suspend accounts that do.

9. Third-party services

Some features depend on other providers — Razorpay for payments, Meta for WhatsApp, email providers, hosting and Google sign-in. Their own terms apply to their services, and we’re not responsible for their outages or decisions (for example, a message Meta doesn’t deliver).

10. Availability and support

We work to keep GymX available and secure, but can’t promise it will be uninterrupted or error-free. We may update features and occasionally need maintenance time. Support is by email, phone and WhatsApp, Monday to Saturday, 10 AM – 7 PM IST.

11. Suspension and ending the service

• You can stop using GymX at any time by not renewing. Nothing further is charged.
• We may suspend or end an account that breaks these terms, doesn’t pay, or puts others at risk. Where we reasonably can, we’ll warn you first and let you export your data.
• If we ever discontinue GymX, we’ll give at least 60 days’ notice and refund any unused paid period.

12. Liability

GymX is provided “as is”. To the extent the law allows, we aren’t liable for indirect losses such as lost profits, lost revenue or lost data, and our total liability for any claim is limited to the fees you paid us in the three months before the claim. Nothing in these terms limits liability that can’t be limited by law.

You agree to cover us against claims arising from your misuse of GymX or from data you add without the right to do so.

13. Changes to these terms

We may update these terms. We’ll post the new version here and, for significant changes, email business owners before they take effect. Continuing to use GymX after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of India. We’ll always try to resolve a concern with you directly first — write to exodustech.team@gmail.com.