Legal

Refund & Cancellation Policy

How cancelling works, when we give refunds, and how to ask for one.

Last updated 9 November 2026 · GymX is operated by Exodus Tech, India.

1. Free trial

The 30-day free trial costs nothing and needs no card, so there is nothing to cancel or refund. If you don’t choose a plan, access simply pauses when the trial ends.

2. Cancelling

GymX plans are prepaid and never renew automatically, so you cancel simply by not renewing. You’re never charged again without paying yourself.
You keep full access until the end of the period you paid for, plus a 3-day grace period. Your data is kept so you can come back at any time.
To close your account and have your data deleted, email exodustech.team@gmail.com from the owner’s email. We’ll export your data first if you want a copy.

3. Refunds

Duplicate or wrong payments: if you were charged twice, charged the wrong amount, or paid but your plan didn’t activate, we refund the extra amount in full.
First yearly payment: if you’re not happy within 7 days of your first yearly payment, ask and we’ll refund it in full.
Service problems: if GymX is unavailable for an extended period because of a fault on our side, we’ll refund or extend your plan for the time lost.
Otherwise, monthly payments and the unused part of a period are not refunded, because you can try every feature free for 30 days before paying.

4. How to request a refund

Email exodustech.team@gmail.com or call +91 63798 76637 with your GymX Code and the invoice number (shown in Admin › Billing and on your receipt email). We reply within 2 working days.

Approved refunds are sent back to the original payment method through Razorpay. Banks usually show the money within 5–7 working days of approval.

5. Payments members make to gyms

When a gym member pays a membership or balance online, the money goes to that gym’s own Razorpay account, not to Exodus Tech. Refunds and cancellations of memberships are decided by the gym under its own policy — please contact your gym.

6. Delivery of the service

GymX is software delivered online. Your plan becomes active as soon as the payment is confirmed — usually within a minute — and you receive an email receipt. Nothing is shipped.